Furrow Management Systems Australia Pty Ltd – Refund & Exchange Policy

Company Name: Furrow Management Systems Australia Pty Ltd

Address: 6 Military Road, Bellevue WA 6056, Australia

Phone: +61 8 9274 6400

Fax: +61 8 9244 2071

Email: orders@furrowmsa.com.au

Office Hours: Monday – Friday, 8:00 AM – 5:00 PM (Closed weekends)

1. Our Commitment to You

We design and assemble liquid delivery systems right here in Western Australia. Whether it’s our Friction Flow™ kits or FIM injection modules, our products are built for durability and precision. We’re committed to going beyond technical compliance to provide excellent support if things go wrong.

2. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law (ACL), you’re entitled to a refund, replacement, or repair if a product:
– Is faulty or doesn’t function as described,
– Is unfit for purpose,
– Differs significantly from its description or sample.

These statutory rights exist in addition to any voluntary warranties we may offer.

3. When We Offer Refunds

You may receive a full refund if:
– The product is faulty, defective, or not as described.
– It fails to perform the functions it was marketed for.

Refunds are issued via the original payment method, and processed within 5–10 business days of approval.

Refunds are not provided for:
– Change of mind or wrong product selection.
– Products damaged through misuse or improper handling.

4. Exchanges and Replacements

We offer free replacements or exchanges if:
– You received the wrong item.
– Your product fails during the warranty period and the issue is confirmed. Our warranties vary depending on item purchased.

Once the original item is returned and evaluated, we’ll arrange for either a replacement or exchange promptly.

5. How to Request a Refund or Exchange

To lodge a claim:
1. Contact our team at orders@furrowmsa.com.au or call +61 8 9274 6400.
2. Provide your proof of purchase (invoice, receipt, order confirmation).
3. Include a clear description of the fault, ideally supported by photos.

Returns:
– Unless the item is faulty, return products in original condition.
– Ship to: Furrow Management Systems Australia Pty Ltd, 6 Military Road, Bellevue WA 6056.
– Use tracked postage—responsibility for lost parcels lies with the sender.

6. Special Cases & Exceptions

Some items—like bespoke systems, custom-built modules, or digital inputs—may have specific terms that override standard policy. These terms will be clearly stated at the time of purchase or in the product documentation.

7. Warranty & Repair

In addition to your legal rights, products may carry manufacturer or extended warranties (e.g. Hypro pumps). We’ll help arrange authorised repairs or servicing where applicable.

8. Contacting Us

If you need assistance at any time, our friendly team is ready to help.

Phone: +61 8 9274 6400
Email: orders@furrowmsa.com.au
Address: 6 Military Road, Bellevue WA 6056
Business Hours: Monday–Friday, 8:00 AM to 5:00 PM

9. Why Choose Furrow MSA

We pride ourselves on combining robust technology, clear communication, and proven reliability to help you keep working with minimal downtime. You’re backed by expert support built into every system we design.

10. Summary Table

Scenario	Option Available
Product faulty or defective	Refund, replacement, or repair
Product not fit or mis-described	Refund, replacement, or repair
Wrong item delivered	Exchange
Change of mind	No refund
Misuse/damage on customer’s side	Not covered